PRIVACY POLICY

Zero Carbon Ltd

Last Updated: 17 February 2026

1. Who We Are

Zero Carbon Ltd is a renewable energy installation company specialising in solar photovoltaic (PV) systems, battery storage, EV charging and associated electrical works.

Company Name: Zero Carbon Ltd

Registered in: Scotland

Company Number: SC536477

ICO Registration Number: ZB908934

Email: info@zero-carbon.co.uk

Website: www.zero-carbon.co.uk

For the purposes of UK data protection law, Zero Carbon Ltd is the Data Controller responsible for the personal information we process.

2. What Personal Data We Collect

Depending on your enquiry, quotation or project, we may collect and process information including:

• Full name
• Telephone number
• Email address
• Property address and postcode
• Property and homeownership information relevant to your enquiry
• Energy usage and electricity consumption information
• Details relating to your solar PV, battery storage, EV charging or renewable energy requirements
• Property photographs, plans or technical information where required
• Details discussed during telephone calls, appointments, surveys or consultations
• Quotation and project information
• Payment and invoicing information
• Installation, warranty and certification information
• IP address and website usage information
• Cookie and analytics information
• Communication and marketing preferences
• Records of requests not to be contacted

We only collect information that is reasonably required to respond to enquiries, prepare quotations, provide our services, administer projects, meet regulatory requirements or operate and improve our business.

3. How We Collect Your Personal Data

We may collect information directly from you when you:

• Submit an enquiry or contact form
• Request a quotation
• Book a consultation or survey
• Speak with us by telephone
• Email or otherwise contact us
• Provide information during an appointment or installation
• Become a customer
• Subscribe to marketing communications
• Use or browse our website

We may also collect information automatically through cookies, analytics tools and similar technologies. Further information is provided in our Cookie Policy below.

Enquiries Received Through Online Enquiry Partners

We may also receive your personal information where you have submitted an online enquiry about solar PV, battery storage, EV charging or another relevant renewable energy service through a third-party enquiry or lead-generation partner.

In these circumstances, you will have provided your information as part of an enquiry relating to the relevant product or service.

The information supplied to us may include your:

• Name
• Telephone number
• Email address
• Postcode or property address
• Property information
• Answers to questions relating to your solar, battery or renewable energy enquiry
• Date or details of your enquiry

We use this information for the purpose of responding to the enquiry you made, discussing the relevant product or service with you and, where appropriate, arranging a consultation, survey or quotation.

Adfluential Limited

Where your enquiry has been provided to us by Adfluential Limited, Adfluential Limited is the source from which Zero Carbon Ltd received the personal information associated with that enquiry.

Adfluential collects enquiries through its lead-generation websites and connects individuals with providers of the particular product or service they have enquired about. Zero Carbon Ltd becomes a separate Data Controller of the information supplied to us once we receive it. This reflects the arrangement described in Adfluential's agreement with Zero Carbon.

We do not use information received through these enquiry partners for unrelated purposes.

4. Our Lawful Bases for Processing Personal Data

Under UK GDPR, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

This may include:

• Responding to an enquiry you have made about our products or services
• Contacting you in relation to that enquiry
• Preparing quotations
• Arranging consultations or surveys
• Managing customer relationships
• Improving our services and business processes
• Protecting our business and systems from fraud or misuse
• Maintaining appropriate business records

Where we receive details through an online enquiry partner, our legitimate interest is responding to the specific enquiry you made about the relevant service.

Contract

We may process information where necessary to:

• Take steps at your request before entering into a contract
• Prepare or provide a quotation
• Enter into an installation or services contract
• Deliver the services you have purchased
• Manage warranties or aftercare
• Legal Obligation

We may process information where necessary to comply with legal or regulatory obligations, including:

• Accounting and taxation
• Consumer protection requirements
• Electrical and installation regulations
• MCS requirements
• Distribution Network Operator requirements
• Warranty and certification obligations
• Requests from courts, regulators or public authorities where legally required
• Consent

Where required, we rely on your consent for activities such as:

• Certain electronic marketing communications
• Non-essential website cookies
• Certain uses of information that are not otherwise covered by another lawful basis

Where we rely on consent, you may withdraw it at any time.

5. How We Use Your Personal Data

We may use personal information to:

• Respond to enquiries
• Discuss solar PV, battery storage, EV charging or other relevant services
• Prepare tailored quotations and energy assessments
• Arrange consultations and property surveys
• Design renewable energy systems
• Manage installations and projects
• Communicate with you about your enquiry or project
• Process payments and invoices
• Arrange finance where you have requested it
• Register installations with relevant certification bodies
• Submit applications or notifications to Distribution Network Operators
• Administer warranties and aftercare
• Maintain appropriate customer and project records
• Meet regulatory and legal requirements
• Improve our website, services and business processes
• Send marketing communications where permitted

We do not sell your personal information.

Information received in connection with a specific enquiry will not be used by us for unrelated marketing simply because we have received that enquiry.

6. Direct Marketing and Telephone Contact

If you have made an enquiry about our products or services, we may contact you in relation to that enquiry using the contact details you provided.

For example, where you have submitted an online enquiry about solar PV or battery storage and that enquiry is provided to Zero Carbon Ltd, we may contact you to discuss that enquiry and, where appropriate, arrange a quotation or appointment.

We respect your communication preferences.

You may tell us at any time that you do not wish to receive further marketing communications or marketing calls from Zero Carbon Ltd.

Where you object to direct marketing, we will stop using your personal information for that purpose.

We may retain a minimal suppression record, such as your telephone number or email address, where necessary to ensure that your request not to be contacted is respected in future.

You can contact us at:

info@zero-carbon.co.uk

7. Who We May Share Personal Data With

We only share personal information where there is a legitimate reason to do so.

Depending on your enquiry or project, this may include:

• MCS and other certification bodies
• Distribution Network Operators (DNOs)
• Electricity network or utility organisations
• Finance providers, where you have requested finance
• Equipment manufacturers and warranty providers where required
• Electrical or installation contractors involved in delivering your project
• Surveyors, engineers or other professional advisers where required
• CRM, telephone, scheduling and project-management systems
• IT, website, hosting and cloud service providers
• Payment processors
• Accountants and professional advisers
• Regulators, law enforcement agencies or public authorities where legally required

Service providers processing information on our behalf are required to handle personal data appropriately and securely.

We do not sell personal information or pass enquiry information to third parties for unrelated marketing purposes.

Where a separate organisation requires your personal information for an additional purpose that is not necessary for providing the service you requested, we will obtain any consent or other lawful authority required before doing so.

8. International Data Transfers

Some technology or service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the information remains protected in accordance with UK data protection law.

This may include relying on recognised adequacy regulations or appropriate contractual safeguards.

9. How Long We Keep Personal Data

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, regulatory and business requirements.

Typical retention periods may include:

Enquiries

Information relating to enquiries that do not become customers may normally be retained for up to 24 months, unless there is a legitimate reason to retain it for a shorter or longer period.

Customers and Projects

Customer and installation records may be retained for the duration of the customer relationship and for an appropriate period afterwards, including where necessary for:

• Product or workmanship warranties
• Certification
• Regulatory requirements
• Technical records
• Defending or establishing legal claims
• Accounting and Financial Information

Financial and accounting records may normally be retained for up to six years, or longer where required by law.

Do-Not-Contact Records

Where you ask us not to contact you for marketing purposes, we may retain limited information on a suppression list to ensure that your preference continues to be respected.

10. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights including the right to:

• Ask for access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase personal information
• Ask us to restrict how information is processed
• Object to certain processing
• Object to direct marketing
• Receive certain information in a portable format where applicable
• Withdraw consent where processing is based on consent

Some rights are subject to legal conditions or exemptions and will not apply in every circumstance.

Your Right to Object to Direct Marketing

You have the right to object at any time to the use of your personal information for direct marketing.

If you ask us to stop contacting you for marketing purposes, we will honour that request.

To exercise any of your rights, contact:

info@zero-carbon.co.uk

We may need to verify your identity before dealing with certain requests.

11. Where Your Information Came From

Where we did not obtain your information directly from you, we will provide information about its source where required.

For example, where you submitted a solar or battery storage enquiry through an Adfluential lead-generation website and that enquiry was subsequently provided to Zero Carbon Ltd:

Source of personal information: Adfluential Limited

The information received will normally consist of the personal and enquiry information you provided during that enquiry process.

We use that information only for purposes connected with the relevant enquiry and associated quotation or service unless another lawful basis applies.

12. Data Security

We use appropriate technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Access to personal information is restricted to employees, contractors and service providers who reasonably require it for their role.

13. Automated Decision-Making

We do not ordinarily make decisions about customers that produce legal or similarly significant effects solely through automated processing.

If this changes, we will provide the information required by data protection law.

14. Complaints

If you have concerns about how Zero Carbon Ltd uses your personal information, please contact us first so that we can investigate.

Email: info@zero-carbon.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information is available from:

www.ico.org.uk

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business operations.

The most recent version will always be published on our website.

COOKIE POLICY

Zero Carbon Ltd

Last Updated: 17 September 2026

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

They can help websites function correctly, remember preferences, understand how visitors use the website and measure advertising performance.

Similar technologies may also be used for comparable purposes.

2. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for essential website functions.

They may be used for purposes such as:

• Website security
• Cookie preference management
• Form functionality
• Session management

Strictly necessary cookies do not normally require consent.

Analytics and Performance Cookies

These cookies help us understand how visitors use our website.

They may collect information such as:

• Pages visited
• Time spent on pages
• Traffic sources
• Browser or device type
• General website interaction information

We may use services such as Google Analytics for this purpose.

Non-essential analytics cookies will only be placed where appropriate consent has been obtained.

Advertising and Marketing Cookies

These cookies may be used to:

• Measure advertising performance
• Understand which campaigns generate enquiries
• Deliver more relevant advertising
• Create or measure advertising audiences

Services we may use include:

Google Ads

Meta advertising technologies, including Meta Pixel

These cookies will only be placed where the required consent has been obtained.

3. Third-Party Cookies and Technologies

Some cookies or similar technologies may be placed by third-party services used by our website.

These may include:

• Google
• Meta
• Website analytics providers
• Embedded media services
• Advertising platforms

Those organisations may process information in accordance with their own privacy policies.

Where required, these technologies will not be activated until you have provided consent.

4. Cookie Consent

When you first visit our website, you may be presented with a cookie consent banner.

You can choose to:

• Accept non-essential cookies
• Reject non-essential cookies
• Manage your cookie preferences

Rejecting non-essential cookies should not prevent you from accessing the core functions of our website.

5. Changing Your Cookie Preferences

You may change your cookie preferences at any time using the cookie settings available on our website, where provided.

You can also control cookies through your browser settings.

Browser settings may allow you to:

• Delete cookies
• Block cookies
• Restrict particular types of cookies
• Receive warnings before cookies are stored

Blocking certain cookies may affect some website functions.

6. Personal Data Collected Through Cookies

Where information collected through cookies or similar technologies identifies you or can reasonably be linked to you, it will be handled in accordance with our Privacy Policy.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to the technologies we use, our website or applicable legal requirements.

The latest version will always be available on our website.